Purchase policy

The website www.empordalia.com is owned by EMPORDÀLIA, SCCL, with NIF F17011651; Address at Ctra. De Roses s / n, 17494 PAU (Girona); Email: info@empordalia.com hereinafter EMPORDÀLIA.

These General Conditions regulate the purchase of products offered through the website www.empordalia.com.

In this document we will refer to the “User”, who is the individual who is informed and / or buys the product offered by www.empordalia.com, and “EMPORDÀLIA” that we are.

The User must read and accept these General Conditions before proceeding to purchase. This acceptance will be made expressly by clicking the “I have read and accept the General Conditions” box that will appear during the purchase process. By doing so the user confirms that he is of legal age and has the legal capacity to acquire the product offered by EMPORDÀLIA

At the moment of formalizing the purchase this will be understood perfected by right and from that moment the prices and conditions will have contractual character, reason why they can only be modified by the express agreement of the contracting parties.

The language used to formalize the contract will be Spanish.

The electronic document in which the contract is formalized will be archived for a year and the User will have access to it in his client area or requesting a copy by email to EMPORDÀLIA.

USER OBLIGATIONS

The user is bound to all effects to use www.empordalia.com, and if appropriate, to purchase the products offered by EMPORDÀLIA in accordance with the law and what these General Conditions establish.

EMPORDÀLIA reserves the right to delete from www.empordalia.com any comments or opinions of users that is contrary to the current legality, especially in cases that violate the rights and fundamental freedoms of the people.

PROCEDURE FOR PURCHASE AND PAYMENT OF PRODUCTS

The User will select in the web www.empordalia.com the product that wants to acquire and the number of units.

The user must fill in the form with his data to be able to process the order, being able to also register as a user of the website to be able to follow up on his orders, and he must expressly accept these General Conditions. The User will be shown a list of the products that he wants to acquire and its price, and the user can make the changes he considers appropriate before clicking on the “Pay” section. Once you access the “Pay” section, the User must enter the data of the credit card with which he will make the payment or the data of his Paypal account, and accept the payment.

EMPORDÀLIA will send to the User’s e-mail an email justifying the receipt and confirmation of the purchase made within the twenty-four (24-hour) period following receipt of the order formalization. The contract will not be considered perfected until the receipt by EMPORDÀLIA of the payment of the price of the products.

If the User wants an invoice, he can obtain it in his client area or by requesting it by email to EMPORDÀLIA.

The user will be responsible for the veracity of the personal data provided to EMPORDÀLIA for the acquisition of the selected products, and in particular he is responsible for the credit or debit cards he uses and which have sufficient funds to cover the Cost of the products you want to purchase. EMPORDÀLIA reserves the right to cancel the order in case of non-payment, refund of collection, denied card or false information or in case it can not verify the data of the card. In addition, the User must notify EMPORDÀLIA via e-mail of any improper or fraudulent charge on the card used for purchases on the website as soon as he or she has knowledge so that EMPORDÀLIA can act accordingly.

RIGHT OF WITHDRAWAL

In accordance with Art. 102 of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws, all products purchased in EMPORDÀLIA may be returned and refunded whenever the user notifies the intention to return the product (s) within a maximum period of 14 calendar days from the date of delivery.

EMPORDÀLIA will only accept returns that meet the following conditions:

• The product must be in the original condition, packaging and labeling.
• The shipment will be made with the same carton in which the order was received. In case it can not be done with the original protective box, the user must return it in a box that guarantees the protection of the contents so that it reaches EMPORDÀLIA, in good condition, otherwise EMPORDÀLIA, reserves the right to reject the return.
• A copy of the invoice must be included inside the package, indicating the products returned.

The transportation costs originated by the return will be borne by the user, who can choose freely the company he prefers to transport the item, and, if he wishes, make a calculation of said cost here:

Once the product has been received and verified that it is in perfect condition, the refund of the amount will be processed, which will be carried out within a maximum period of 14 calendar days from receipt, using the same payment method that the user chose at the time of making the order.

CUSTOMER SERVICE

For any incidence or claim the User may send an email to info@empordalia.com.

NULLITY OF THE CLAUSES

Should any clause included in these General Conditions be declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that clause or the part thereof that is null or ineffective, with the rest of the General Conditions remaining.

NOTIFICATIONS

Any notification or requirement that the parties have to make in relation to the sales of products or these General Conditions, must be made in writing and it will be understood that it has been duly done if it has been sent to the electronic mail that for this purpose each party has indicated To the other.

APPLICABLE LAW AND COMPETENT JURISDICTION

These General Conditions shall be governed by and construed in accordance with the laws of Spain. Any dispute that arises in the application or interpretation of these conditions, as well as in the contracts between the parties, shall be resolved in the courts of the city of Figueres, Spain, which shall have exclusive jurisdiction over any other jurisdiction except Of the provisions of the General Law for the Defense of Consumers and Users, in case this law is applicable.

DISPUTE SETTLEMENT INFORMATION

Online litigation resolution in accordance with Article 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/

EMPORDÀLIA reserves the right to make changes at any time on our website, as well as in these General Conditions.